{"id":4386,"date":"2025-05-14T04:16:04","date_gmt":"2025-05-14T04:16:04","guid":{"rendered":"https:\/\/digitalservices.uwtsd.ac.uk\/llyfrgell-ac-adnoddau-dysgu-llr\/strategaeth-a-polisiau\/siarter-cwsmeriaid\/"},"modified":"2025-06-18T09:41:43","modified_gmt":"2025-06-18T09:41:43","slug":"siarter-cwsmeriaid","status":"publish","type":"page","link":"https:\/\/digitalservices.uwtsd.ac.uk\/cy\/llyfrgell\/strategaeth-a-polisiau\/siarter-cwsmeriaid\/","title":{"rendered":"Siarter Cwsmeriaid"},"content":{"rendered":"\t\t
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Gwasanaethau Digidol<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tSiarter Cwsmeriaid\t\t\t\t\t<\/h1>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Rydym yn ymrwymedig i ddarparu gwasanaeth o ansawdd uchel ar gyfer pawb sy\u2019n defnyddio gwasanaeth y Llyfrgell ac Adnoddau Dysgu. Ein nod yw gweithio\u2019n gydweithredol ac mewn partneriaeth \u00e2\u2019n cwsmeriaid i gynnig mannau dysgu, cyfleusterau ac adnoddau arloesol ac effeithiol, ar y safle ac ar-lein. Mae ein Siarter Cwsmeriaid wedi\u2019i seilio ar ein gwerthoedd a\u2019n hymrwymiadau, mae\u2019n crynhoi\u2019r hyn y gallwch ei ddisgwyl gennym ni.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ein gwerthoedd<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHerio Anghydraddoldeb\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGwrando\u2019n Ofalus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMeddwl yn Feirniadol\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCydweithio\u2019n Greadigol\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDiogelu Preifatrwydd\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDarganfod yn Rhydd\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDarganfod yn Rhydd\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Ein hymrwymiad i chi yw y byddwn yn gwneud y canlynol:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • Sicrhau mai\u2019ch anghenion chi yw ffocws y gwasanaethau a\u2019r casgliadau a ddarparwn a\u2019n bod yn defnyddio ein hadnoddau\u2019n effeithiol er budd ein cwsmeriaid.<\/li>\r\n \t
  • Eich cefnogi a\u2019ch helpu i gael eich grymuso, i fod yn feirniadol ac yn annibynnol wrth ddefnyddio gwybodaeth ac i fanteisio i\u2019r eithaf ar yr amrywiaeth eang o adnoddau sydd ar gael.<\/li>\r\n \t
  • Trin ein cwsmeriaid \u00e2 chwrteisi, proffesiynoldeb a pharch cyfartal, gan ddarparu gwasanaeth amserol a rhagweithiol. Bydd modd adnabod staff wrth eu henw a byddant yn ymrwymedig i weithio gyda chi i ddatblygu partneriaethau cadarnhaol.<\/li>\r\n \t
  • Hyfforddi a datblygu ein staff i ddelio ag ymholiadau\u2019n briodol a byddant yn wybodus am ein gwasanaethau a\u2019n cyfleusterau.<\/li>\r\n \t
  • Cyfathrebu \u00e2 chi mewn modd eglur, amserol a chywir drwy amrywiaeth o sianelau a rhoi cyhoeddusrwydd i\u2019n hystod o wasanaethau, telerau ac amodau, oriau agor, a\u2019ch hysbysu am unrhyw newidiadau.<\/li>\r\n \t
  • Bod yn ymrwymedig i ddarparu ardaloedd dysgu croesawgar, diogel, cyfforddus ac o safon uchel sy\u2019n ysbrydoli ac sy\u2019n addas at eich helpu i astudio ac ymchwilio.<\/li>\r\n \t
  • Gweithio\u2019n gydweithredol ar draws yr holl brifysgol, ymgysylltu\u2019n weithredol \u00e2\u2019r cymunedau academaidd a phroffesiynol ehangach er mwyn rhannu a lledaenu arfer gorau.<\/li>\r\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Dau\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Ein hymrwymiad i chi yw y byddwn yn gwneud y canlynol:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n
    • Cario\u2019ch cerdyn myfyriwr gyda chi bob amser, deall pam rydym yn gofyn am ei weld a pheidio \u00e2\u2019i fenthyg i unrhyw un arall ac os ydy ar goll rhoi gwybod am hynny cyn gynted \u00e2\u00a0phosibl<\/li>\n
    • Bod \u00e2 disgwyliadau uchel ohonom, dweud wrthym beth rydym yn ei wneud yn dda a lle gallwn wella drwy roi\u2019ch adborth ac awgrymiadau i\u00a0ni<\/li>\n
    • Cadw at ein cod ymddygiad ystyriol, ystyried hawliau cyd-gwsmeriaid wrth ddefnyddio ein hardaloedd ffisegol a chadw at unrhyw gyfyngiadau a ddefnyddir mewn ardaloedd\u00a0penodol<\/li>\n
    • Dilyn ein rheoliadau, telerau, amodau a pholis\u00efau o ran defnyddio adnoddau ac ardaloedd, gan drin staff, cwsmeriaid ac ymwelwyr \u00e2 chwrteisi a pharch bob\u00a0amser<\/li>\n
    • Cymryd gofal rhesymol o\u2019ch iechyd a diogelwch eich hun wrth ddefnyddio unrhyw rai o\u2019n gwasanaethau a\u2019n hardaloedd, gan ddarllen yr holl hysbysiadau Iechyd a Diogelwch a\u00a0Th\u00e2n<\/li>\n
    • Ein helpu i ofalu am ein hardaloedd dysgu a dangos parch at bobl eraill drwy eu gadael yn l\u00e2n ac yn daclus. Gallwch wneud hyn drwy ddod \u00e2 bwyd a diod oer yn unig, neu ddiodydd poeth \u00e2 chlawr, i mewn i\u2019r holl lyfrgelloedd ac wedyn defnyddio\u2019r biniau a\u2019r cynwysyddion ailgylchu a ddarperir ar gyfer gwaredu\u00a0sbwriel<\/li>\n
    • Defnyddio\u2019r adnoddau a ddarparwn yn gyfrifol ac yn unol \u00e2 thelerau eu defnyddio, hawlfraint, y gyfraith, cytundebau trwyddedu a rheoliadau\u2019r\u00a0Brifysgol<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      Ni chaniateir plant a phobl ifanc dan 16 oed yn ein llyfrgelloedd ond os oes oedolyn gyda nhw. Mae plant yn gyfrifoldeb yr oedolyn sydd gyda nhw tra byddant yn adeiladau\u2019r Llyfrgell, a rhaid i\u2019r oedolyn sicrhau goruchwyliaeth a rheolaeth ddigonol bob\u00a0amser.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Siarter Cwsmeriaid Rydym yn ymrwymedig i ddarparu gwasanaeth o ansawdd uchel ar gyfer pawb sy\u2019n defnyddio gwasanaeth y Llyfrgell ac Adnoddau Dysgu. Ein nod yw gweithio\u2019n gydweithredol ac mewn partneriaeth \u00e2\u2019n cwsmeriaid i gynnig mannau dysgu, cyfleusterau ac adnoddau arloesol ac effeithiol, ar y safle ac ar-lein. Mae ein Siarter Cwsmeriaid wedi\u2019i seilio ar ein […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2783,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"wf_page_folders":[27],"class_list":["post-4386","page","type-page","status-publish","hentry"],"yoast_head":"\nSiarter Cwsmeriaid | Gwasanaethau Digidol | Prifysgol Cymru Y Drindod Dewi Sant<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digitalservices.uwtsd.ac.uk\/cy\/llyfrgell\/strategaeth-a-polisiau\/siarter-cwsmeriaid\/\" \/>\n<meta property=\"og:locale\" content=\"cy_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Siarter Cwsmeriaid\" \/>\n<meta property=\"og:description\" content=\"Siarter Cwsmeriaid Rydym yn ymrwymedig i ddarparu gwasanaeth o ansawdd uchel ar gyfer pawb sy\u2019n defnyddio gwasanaeth y Llyfrgell ac Adnoddau Dysgu. Ein nod yw gweithio\u2019n gydweithredol ac mewn partneriaeth \u00e2\u2019n cwsmeriaid i gynnig mannau dysgu, cyfleusterau ac adnoddau arloesol ac effeithiol, ar y safle ac ar-lein. 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