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IT Services

Contact Us

The main IT support for staff and students is via the IT Service Desk. All IT problems and requests should be logged via the IT Service Desk.

Send a message

Phone us: 0300 500 5055

Our phone line is staffed around the clock, including weekends. You can phone us 24/7.

A man in a white Puma Sport shirt working on a server rack filled with networking equipment and cables in a bright room with large windows.
ServiceNow logo with the word 'servicenow' in black lowercase letters, the 'o' in green with a circular design inside

Service Now

ServiceNow is the new online centre for contacting our support departments, getting help, and reporting problems.

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IT News

IT Service Delivery and IT Systems and Infrastructure departments are responsible for all stages of the delivery of major IT projects from brief to completion.

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Computer Rooms

RefWorks is an online research management, writing and collaboration tool, designed to help researchers easily gather, manage, store and share all types of information, as well as generate citations and bibliographies.

Software and Apps

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Microsoft Office 365

Find out about Microsoft Office 365, a powerful suite of programmes available free with your staff or student account.

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Outlook Email

Your Outlook email account connects you to the rest of UWTSD. Check it regularly for important messages and useful information about events and resources.

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Email Phishing and Spam

Find out how to spot scam emails, what to do with them, and where to report them.

Hybrid and Distance

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Teams Meeting Rooms

Our Microsoft Teams Meeting Rooms bridge the gap between remote and on-campus work.

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Remote Access and Homeworking

Working away from the campus can come with some technology challenges. Learn how to set things up so you can still access all the services and apps that you need.

Three people sitting at a white table working on laptops, one person wearing an orange turban and striped shirt smiling, the others focused on their screens, in a bright room with posters on the wall and a clear water bottle on the table.

Remote PC

If you need to use a specialist app available only on UWTSD computers, you can log in to our open access PCs with your own device. Read our connection guides for Windows and Apple systems.

Exclusives

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Student Technology Offers

There are a lot of great offers available to UWTSD students as part of our IT Exclusives offer.

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Staff Technology Offers

Free software and discounts for UWTSD staff.

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IT News

Keep up to date with our ongoing and complete projects through our IT News.